Five questions organizations must ask when reacting to surprise incidents

According to researchers there are five key questions to ask when adapting to ‘surprise situations’ in business operations, whether this is an incident occurring ‘out of the blue’ or a change in direction of an ongoing crisis.

The researchers at Desautels Faculty of Management, McGill University examined police data from an infamous 2011 murder – where a Dutch criminal was shot whilst under surveillance, but the assailant evaded capture due to police failings – to highlight the challenges of adaptability in high intensity situations and relate these to businesses.

Read full article: Continuity Central, September 14, 2016