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Update: Issue affecting FOAPAL synch integration

La version française de ce message suivra.

Further to the issues reported on March 20 (see original message below), please be advised that, as of 8 AM on March 25, all funds and activity codes created since the incident are now available in Workday. A temporary workaround to upload all new funds and activity codes via spreadsheet was completed on the morning of March 25, 2024. An additional upload will be done later this week if required.

Published: 20 Mar 2024

IMPORTANT UPDATE: As of March 18, Authy desktop has been discontinued - Install OneAuth to continue authentication on Windows or Mac device

The Authy desktop apps for Windows, macOS and Linux has been discontinued by the vendor and will no longer be supported as authentication method after March 18, 2024. Please install the secure alternative application, OneAuth to continue authentication on your Windows or Mac device.

When opening the Authy desktop app you may notice the following message from the vendor: 

Published: 19 Feb 2024

Important: OneDrive and McGill Outlook email storage space reduction.

Students! Please read carefully since the information contained in this announcement will affect your ability to store files in your OneDrive account and may affect your ability to send emails from Outlook after May 31st 2024.

Published: 15 Jan 2024

IT Services' 2023 Annual Report now available!

Take a look back at IT Services’ achievements in 2023, another busy year of providing McGill’s nearly 50,000 students, staff, and faculty with a unified, secure, sustainable, and strategic digital experience. We invite you to read our Annual Report.

Published: 28 Mar 2024

myCourses: grade export function unavailable

In myCourses, instructors are currently unable to export grades to Minerva from myCourses.  This is an ongoing issue that IT Services is actively addressing, working closely with the vendor to restore this function and testing possible fixes.

As a temporary workaround, instructors need to manually enter grades in Minerva.  Please see the following articles for relevant instructions:

Published: 21 Mar 2024

Some users may experience multiple issues with Microsoft Teams

Update: January 29th, 9:15: The problems affecting Microsoft Teams were resolved over the week-end. If you are still experiencing problems, please restart your computer. If the problem persists, please contact the service desk.

Update: January 26th, 16:08: No resolution yet but Microsoft is applying configuration changes intended to reduce customer impact as quickly as possible. We will provide further updates as we receive them.

Published: 27 Feb 2024

Known issue: Intermittent search-related issues

Users may experience intermittent issues where the web search engine returns no information, or is slow to display results. This also affects Profiles in the WMS. The team is currently working with the vendor to fix this issue as quickly as possible.

Published: 26 Feb 2024

IT Support email to be decommissioned

Please be advised that the IT Support email (itsupport [at] mcgill.ca) will be decommissioned later this year.

We recommend instead that you visit the IT Support site at mcgill.ca/itsupport for all your IT needs.

Need IT help? Visit the IT Support site for quick and easy solutions (login required):

Published: 22 Feb 2024

RESOLVED: Outage Student Accessibility and Achievement services

This is now resolved.

Published: 21 Feb 2024

uPrint Anywhere downtime scheduled Thursday, February 22 from 5:00pm-8:00pm

uPrint Anywhere, the email –based solution that allows you to print from your mobile devices, will undergo maintenance on Thursday, February 22, 2024, from 5:00pm to 8:00pm.  

Published: 19 Feb 2024

Update successful: Banner INB and Minerva are now up and running!

UPDATE SUCCESSFUL:

We would like to thank you for your patience during the recent Banner downtime.

The scheduled upgrade has been successfully completed and all related systems are now up and running!

ORIGINAL MESSAGE posted on March 12, 2023:

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Published: 13 Feb 2024

Resolved: Banner Remote Desktop error

Resolved (Tuesday, February 13th, 4:10PM): Issue has been resolved. All environments are now functional.

Some users may be experiencing issues accessing or seeing delays in connecting to the Banner INB. We are working on fixing the issue.

Published: 13 Feb 2024

UPDATE: Issue affecting student enrolment updates in myCourses

UPDATE: Some students may notice a discrepancy between updates to their enrolment records and those displayed in myCourses. Please note that this is a temporary issue that does not affect enrolment records and will be resolved shortly.

Published: 5 Jan 2024

Clarification of restrictions on WeChat use

Although it is prohibited to use WeChat on any McGill-managed/owned device, individuals can continue to use WeChat on their personal devices using their personal accounts.

We remind you to be vigilant and exercise your discretion when using apps that can access your personal information if the proper privacy settings are not available or in place.

Published: 17 Nov 2023

Phishing scam: RE: Final Reminder: Complete: [name] DocsOnline Docs Via E-Sign #63 - Mcgill Project-08(REVISED)

A phishing email is targeting the McGill community with the subject "RE: Final Reminder: Complete: [name] DocsOnline Docs Via E-Sign #63 - Mcgill Project-08(REVISED)."  See an example of the message above.

Published: 17 Nov 2023

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