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How can we help you?

Support hours

Telephone support: 514-398-3398
Monday - Thursday 8:00 am - 6:30 pm
Friday 8:00 am - 5:00 pm

Telephone menu options:
1: myCourses and Teaching & Learning services
2: Web and Document Management services
3: ICS Desktop & Network services (for units under SLA)
4: Banner and other administrative services
5: All other services
6: Password reset assistance
9: Students seeking help on Minerva, dial 514-398-7878 or press 9

Walk-in support at 688 Sherbrooke, room 285 and Macdonald campus, MS2-025:
Monday - Friday 9:00 am - 5:00 pm
(last appointment at 4:30 pm)

In order to help us provide you with better service, please fill all the required fields to submit your issue to the IT Service Desk.

If your request involves a service that is not within our mandate, we will refer you, if possible, to the most appropriate support unit.

If you are a guest, or new to the University and have not yet received your McGill ID, enter "8888888" in this field. Otherwise, you must enter a valid McGill ID.
If you don’t want our response sent to your official McGill email address, enter an alternate email address here.