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Summer support hours - June 22 to August 24 inclusive

Closed on Wed. June 24 for Quebec National Day and  Wed. July 1 for Canada Day.

Telephone support:
Monday - Thursday - 8:00 am - 5:00 pm
Fridays - 9:00 am - 5:00 pm

Telephone menu options:
1: myCourses and Teaching & Learning services
2: Web and Document Management services
3: ICS Desktop & Network services (for units under SLA)
4: Banner and other administrative services
5: All other services
6: Password reset assistance
9: Students seeking help on Minerva, dial 514-398-7878 or press 9

Walk-in support and audiovisual equipment loans at 688 Sherbrooke:
Monday - Thursday - 9:00 am - 5:00 pm
Closed on Fridays 

Macdonald campus walk-in support and audiovisual equipment loans (MS2-025)
Monday - Thursday - 9:00 am - 5:00 pm
Closed on Fridays 

Find answers to your IT questions in the IT Knowledge Base at any time, 24X7. 
Happy Summer!

In order to help us provide you with better service, please fill all the required fields to submit your issue to the IT Service Desk. PLEASE NOTE: You must provide a valid McGill ID when you fill in the form or your support request will not be received by the IT Service Desk. If your request involves a service that is not within our mandate, we will refer you, if possible, to the most appropriate support unit.