Reporting IT security incidents


OVERVIEW

Target audience: McGill community

To report IT security incidents

Contact the IT Service Desk at 514-398-3398 for immediate help. 

Some common examples of IT security incidents include: 

  • User or non-personal account compromised 
  • McGill website compromised or defaced 
  • Work devices infected with malware, viruses or ransomware 
  • Unauthorized use or access of McGill resources, devices, and/or data 

If the incident involves bullying, harassment or other potential risks to the health and safety of individuals, please contact McGill Security Services at 514-398-3000 immediately. 

Lost or stolen devices 

For lost or stolen devices, contact McGill Security Services at 514-398-3000, or visit the Security Services Lost and Found site

Suspicious emails 

warning

ATTENTION: 

If you have already clicked a link or opened a file attachment in a suspicious email, please contact the IT Service Desk immediately by calling 514-398-3398. 

You can quickly report a suspicious email by using the Report Message, Report Junk, or Report Phishing buttons in any Outlook app, including Outlook on the web (https://outlook.com/mcgill.ca). 

Note: If the email is already in your Junk Email folder, you do not need to report it. 

For more details, see Report suspicious emails

 


 

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